Char Studio ships Australia wide and Carbon Neutrally via Sendle, an Australian based delivery service and Certified B Corp.
All orders are processed next business day and dispatched with tracking 2-3 business days from the placement of the order.
We offer a flat rate shipping of A$9 for Standard Domestic (Australia) and A$14 Express Domestic (Australia). International flat rate shipping is A$25. Free shipping is available for all orders above $250. Pick up is not available.
Returns and Exchanges
For return requests please contact email@example.com for address instructions. Please ensure you provide correct contact details, order reference and explanation for the return request.
Char Studio accepts returns on most items for 14 days after shipment. All goods must be returned in their original condition, unworn, unwashed and with all labels intact. A refund or exchange will be offered on all full priced items, subject to inspection.
All return and exchange shipping costs are the responsibility of the customer. Char Studio assumes no responsibility for returned items that are lost or damaged during transit. We recommend using a traceable shipping service.
If you have requested a refund Char Studio will refund the original purchaser’s account. Shipping costs will not be refunded. Depending on the form of initial payment, funds may take up to 5 business days to appear in your account.
Returns cannot be accepted on custom pieces. For further enquiries please contact firstname.lastname@example.org