General Terms & Conditions:

Please ensure that you read and understand the terms and conditions carefully prior to shopping on the Char Studio Online Store.

Char Studio is located in Melbourne, Australia.

By placing an order on www.char.studio you acknowledge that you have read and agreed to the Terms and Conditions. If you do not agree to the Terms and Conditions please be sure to contact us at info@char.studio prior to placing your order.

Payment must be received in full for any order placed for the order to be accepted and shipped. Once payment is received an order confirmation will be sent to you at the email address provided.

Privacy Policy:

Char Studio appreciates that all personal information you provide to us is private and we promise to ensure that your information remains safe. Char Studio is registered in Australia and is bound by the Privacy Act 1988 (Commonwealth Government). When you either register with us through our subscription list or purchase from us you provide Char Studio consent to process and use your personal data as outlined in our privacy policy. We pay strict attention to ensuring this data is protected through security measures. The principles set out in our privacy policy and general terms will apply to any personal information you provide to Char Studio via www.char.studio or under any agreement or arrangement to information we collect about you from external sources.

Mailing List Terms & Conditions:

By joining our mailing list you consent to Char Studio sending you emails. Char Studio emails include but are not limited to information on product launches, competitions, sales and events. You can choose to opt out of receiving our mailing list at any time by selecting the unsubscribe button at the bottom of a Char Studio email.

Using your Information:

To be able to provide you with a great shopping experience it is necessary for us to collect some personal information. The information we request from you includes:

Your full name, contact details which includes your email address and telephone number

The name and address and contact details of the person who will be receiving your shipment

The billing information for the credit card used.

Any other personal information you are willing to disclose to us when you join our mailing list. You may unsubscribe from our mailing list at any time.

How we collect your personal information:

Char Studio collects personal data from visitors to our site who register their information with us. Char Studio also uses cookies to help provide the best experience for our customers. We use cookies to see who is accessing our site and how often. We use this information to make changes to our site which leads to a more enhanced experience for our customers. Your web browser may automatically accept cookies, however you do not have to accept cookies. You can disable cookies by accessing the help tab on your browser. Some third party cookies are set by social media providers that we utilise and are independent of our control. These include: MailChimp, Facebook, Instagram, These providers have their own separate cookie policy. We also collect personal data (name, address, phone number and email address) to process purchases made online.

Pricing:

Pricing on www.char.studio is in Australian dollars. Prices are exclusive of shipping and delivery charges. Customers who reside outside of Australia will not be subject to GST charge, however they may be subject to additional duty charges when the item enters the destination country. Char Studio does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. These additional charges will be the responsibility of the customer placing the order.

Payments:

Payment must be received in full prior to any goods being shipped. We accept debit/credit cards, After-Pay and PayPal payments through our online store.